Welcome to The Song Company's new digital platform!
Over the past few months we have been building, testing, and tweaking our brand-new platform for digital content and engaging with you, our audience and supporters!  We've listened to your feedback over the initial weeks of going live and have now streamlined our Membership program so that it is easier to understand what you can watch and listen to.  We have now made our own Digital Concerts not just discounted, but completely free to Silver and Gold Members: this doesn't include livestreams on other platforms such as Melbourne Digital Concert Hall, but once the content is in our Digital Concerts CollectionSilver and Gold Members will be able to enjoy watching and listening on-demand at any time, and on any device.  View the Membership Options comparison table.
 
You can login and update your profile with as much information as you like, including a picture.  Remember that this is your user profile for our website and may be visible to other users (though not private information such as email address and mobile); you can choose a different username as your main display name if you like.  You can add Facebook and other social media links to your profile as well if you want to.  If you touch/click on the settings/gear icon you can also choose whether or not to let other Members send you messages by toggling the Contact switch, as well as change your password, and log out if you need to.  If you've forgotten your password, click the "Forgot your password?" link on the login screen and check your email for a reset password (this may take a few minutes).
 
You can buy or cancel your membership at any time on the Your Membership page.  Please note you will lose access to content once you've cancelled your Membership so best to cancel at the end of your Membership period as fees are not refundable.  To upgrade, cancel your existing Membership and then log back in to buy Silver or Gold Membership (we're looking at ways to make the upgrade process easier in future versions of the app).
 
You can check and write messages by clicking on the red speech bubble at the bottom of the homepage or via your profile.
 
If something is not working as you expect, it's always useful (with any website) to refresh/reload the page and if you know how, to empty the cache – here are detailed instructions from Wikipedia.
 
AUDIO & VIDEO
You can watch videos full-screen by hovering over the bottom right corner of the screen and clicking the expand icon.  If you have an issue with buffering or bandwidth generally, try selecting a different video resolution via the settings/gear icon on the video player. 

For audio we generally supply four formats: in order of file size, from 24-bit "studio masters" and 16-bit "CD-quality" to  smaller compressed AAC and MP3 files.  Some devices may not play all formats – we recommend AAC or MP3 for iPhone.  As our audio tracks tend to be long-playing, they may take a few seconds to load, depending on your internet connection.
 
SHARING
As so much of our digital content is only available to Members, when you share it on Facebook or elsewhere (which we encourage you to do), Facebook doesn't know what it is, so you'll need to tell your friends what it is you're sharing, and feel free to add your own pictures. 
 
We've now made this function available to Bronze Members, as well as Silver and Gold Members.  When you've watched or listened to something, you can bookmark it so that it should appear in Favourites and be accessible even when you're offline.
 
Do get in touch to tell us what is working or not, and any queries about how to use your Digital Membership.